Delivery Policy | E-Platform India
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount on your order, using the original method of payment.
In case of unavailability from our current manufacturing partners, we try to accommodate/facilitate connections with new vendors/ manufacturers in your area to match your requirement.
Products presented on our website are generally available to delivery all across the country unless specifically mention in the product page. However, delivery information and possibility is decided by the manufacturer on a case by case basis, and fully by their discretion.
Packaging type and Mode of transportation may vary when delivering from one region to another. And hence cost will vary accordingly
Estimated delivery time will be provided to you, once your order is placed by the manufacturer or vendor of the particular product. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
All the packaging, shipping and delivery are the whole and sole responsibility of the manufacturer/ vendor and E-Platform India, AK Digital Marketing Services, AK Collectives Private Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable. We bear no responsibility in providing delivery times or delivery of the product itself.
Unless there are exceptional circumstances, our manufacturing partners fulfil your orders on a priority basis and shortest timeline possible while maintaining high production quality.
Date of delivery may vary due to courier shipping practices, delivery location, the method of delivery and the item ordered. Products may also be delivered in separate shipments in certain cases.
In special cases, you can provide special delivery instructions on the check-out page of our website/ mail us directly at firstname.lastname@example.org
Shipping Cost varies from product to product and is based on multiple factors such as Weight, Volume, Fragility, Material of Construction (MOC), and Place of Delivery in the relationship with the Place of Production. To find out how much shipping of your order costs, contact our customer service department at email@example.com or manufacturer directly.
Additional packaging and shipping charges may be applicable in case of special/ altered requirement and depending on your request. You will be advised about it accordingly.
Taxes are charged according to the province/territory/state governing body to which the item is being shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org, and we will try our best to find the feasible solution from our manufacturing partner.
However, E-Platform India, AK Digital Marketing Services, AK Collectives Private Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to our delivery policy or our practices by contacting:
Customer Service Department
E-Platform India | AK Collectives Private Limited